Do you have customers or clients? If so you need The Client Service Factory to up skill your current talent. The CSF offers workplace coaching to any company that has a customer or client or deals directly or indirectly with them. The CEO and founder of The CSF, Dave Sherwood-Adcock, is proud to admit that Customer Service is his passion and has been throughout his 20 years in the industry. The CSF`s approach is different to the extent that we do not offer any off-the-shelf training packages but rather specifically design programmes to suit companies unique value propositions instead. We do this by means a comprehensive Business Needs Analysis. We work very closely with each individual in the business working delicately with their very different and individual learning styles. What might resonate with one staff member may not with another. The results are immediate and lasting because each staff member takes full responsibility for their learning and progression. Our after coaching services and follow-up meetings are proof of our commitment to watch these customer service professionals excel day in and day out. We don`t just train or coach, we build lasting relationships.