Your needs with a vested interest in a long term business relationship. Most programs that you use will be `off the bookshelf correspondence and the same submission will normally be run by thousands or even millions of users. You may be making an allowance for having a bespoke submission in writing specifically for your administration. There are diverse benefits and handicaps to both off-the-shelf and adapted submissions. This item takes a balanced look at the pros and cons of each to help you make the right verdict for your society.