First Line is a new offering from Switchfast Technologies. Designed to support overworked, understaffed IT Departments working internally, First Line provides a level 1 helpdesk to open tickets, resolve issues, and escalate qualified issues to the appropriate parties. This offering is unique from traditional IT outsourcing services. First Line understands that businesses often need an internal IT department to handle the intricacies of LOB software, legacy systems, or connecting business needs to technological advancements, but the needs of a day-to-day helpdesk can overwhelm internal resources. Let Firstline handle these responsibilities and free yourself to handle higher-level strategic IT decisions for the business.