OneDesk is your total social software package that creates staff, partners and customers involvement in product or service delivery. OneDesk has flexible software modules that could be tailored to the company's needs in the area of social media campaigns, customer service, feedback management, product or service delivery improvement, project management and troubleshooting tracking. OneDesk excels in all aspects of managing company processes. It provides gateway for customer service improvement, feedback management and interactive IT help desk. The advantage of using OneDesk is its application flexibility, providing functions to gather innovative ideas from employee and customers. OneDesk is the software that would improve productivity for your company.